Last Updated: March 9, 2026
At OneMatch, we want you to be completely satisfied with your premium subscription. This Refund Policy explains your rights under UK Consumer Rights Act 2015 and how to request a refund.
Your Legal Right: Under UK law, you have a 14-day cooling-off period from the date you purchase a premium subscription. During this time, you can cancel and receive a full refund for any reason.
The 14-day period begins on the date your payment is processed, not when you first created your free account.
Important - Immediate Service Access: By accepting your first match after purchasing a premium subscription, you acknowledge that you are requesting immediate access to our Service. This action waives your 14-day cooling-off right.
What this means: Once you accept a match as a premium user, you cannot request a refund based on the cooling-off period.
Example 1 - Refund Eligible:
Sarah subscribes to premium on Monday. She doesn't log in until Thursday and hasn't accepted any matches. On Friday (within 14 days), she requests a refund. ✅ Refund approved - cooling-off period still active.
Example 2 - Refund Not Eligible:
Tom subscribes to premium on Monday at 3 PM. He immediately accepts his first match at 3:15 PM. On Tuesday, he requests a refund. ❌ Refund denied - cooling-off right was waived when he accepted the match.
OneMatch is a digital service with immediate access. Once you begin using premium features (accepting matches, unlimited messaging), the service has been delivered and cannot be "returned."
No refunds will be issued for:
Cancel Anytime: You can cancel your premium subscription at any time through your account settings. Cancellation takes effect at the end of your current billing period. You will retain premium access until then.
What happens when you cancel:
If you are eligible for a refund (within 14 days and no matches accepted), follow these steps:
We will review your request and respond within 2 business days.
Once your refund is approved:
Please note that your bank or payment provider may take additional time to process the refund on their end.
In rare cases, we may issue refunds outside of the standard policy at our sole discretion:
Each case is evaluated individually. Contact us at this address to discuss exceptional circumstances.
If you believe you've been charged incorrectly:
Important: Initiating a chargeback without attempting to resolve the issue with us first may result in permanent account termination and inability to create future accounts.
The free tier of OneMatch (3 matches maximum) does not involve payment and therefore has no refund policy. Free accounts can be deleted at any time through account settings.
We may update this Refund Policy from time to time. Significant changes will be communicated via email. The updated policy will apply to all subscriptions purchased after the change date.
If you have questions about our refund policy or need assistance:
Company: ONEMATCH LTD
Company Number: 17076883
Email: Click to reveal
Subject: Refund Inquiry
Response Time: Within 2 business days
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom